Like any other hypermarket, our client has a clear zoning by Department, unfortunately, standard control and supervision are ineffective. Most employees abuse the lack of proper management and do not go to the places for which they are responsible. 70% of customers do not receive proper service, often seen a mess and mixed goods on the shelves.
Mission: Improving customer service, monitoring the availability of personnel in the relevant areas.
ORBL connects facial recognition technology to the video surveillance system installed in the hypermarket. The presence of the personnel in the zone ordered by them is confirmed by the compliance of the personnel from the white list and those present on the cameras, in the absence of personnel in the workplace, the store Manager receives a notification via text message.
adding all employees to the white lists, the online system sends notifications.
Results: The presence of staff in the hall increased by 32%, which increased the quality of customer service and led to an increase in sales by 13%.
Unworthy of the fellowship of the cashiers reduces customer loyalty by 35%. Quality assurance communication the cashier-buyer on a permanent basis was impossible because of the presence of the manager of the cashiers changed the manner of communication.
Improving the quality of customer service, control the customer’s response to the cashier.
Facial recognition is connected to the cameras behind the cashiers. Facial recognition technology used by ORBL allows you to determine the emotional state of a person in front of the camera, the information is processed in the system with forms dashboards indicating the camera number, time and average emotional state of buyers.
Dueto the technology deployed was revealed violations in the work of cashiers when dealing with customers. With 30% of the staff were interviewed, 40% of them were sent to the appropriate training. After all the necessary measures, the percentage of buyers who came again increased by 65%.